Preguntas sobre productos

A parte de personalización de las medidas de la bandera o pancarta y del diseño que se desea imprimir, puedes encontrar las siguientes opciones personalizables para hacer el remate al producto:
  • Anillas "D" en el lado izquierdo.
  • Vaina cerrada.
  • Cintas y cuerdas para su anudado.
  • Sólo cosido alrededor o sin coser.
  • Ollaos cada 50 cm o 100 cm.
  • Velcro alrededor de la bandera.

En el portal puedes encontrar estas opciones dentro de banderas horizontales o verticales y pancartas.

Si tu petición está fuera de las opciones disponibles en el Portal del Distribuidor puedes seleccionar el producto que más se asemeje y añadir cualquier observación o nota sobre el diseño o costura para personalizar el acabado.

Al ser una confección fuera de nuestros estándares, es importante adjuntar un croquis o guía en las observaciones al adjuntar el diseño.

En Ádivin utilizamos solo 4 tipos de telas distintas para asegurarnos rapidez en nuestros procesos de fabricación.
La tela de bandera es 100% poliéster, pesa unos 115g/m², siendo la más ligera y dinámica. Esto facilita el vuelo de la bandera.

Con estas características, asegura un traspaso de color del 96% aproximadamente, es ideal para fabricar Fly Banners, banderas y pancartas con diferentes acabados del producto.

La tela impermeable 100% poliéster de 180g/m². Es resistente al agua y a los rayos UV, lo que la hace ideal para productos como carpas, photocalls o pancartas entre otros.
La Lona Frontlit de 510g/m², fabricada en PVC.

Es resistente al agua y al aire, totalmente personalizable con cualquier diseño. Es ideal para lonas publicitarias y X Banner, ambos con un acabado similar, con ollaos de aluminio en las esquinas o donde se estime oportuno. No lleva costuras.

Esta tela está fabricada en 100% poliéster de 260g/m².

Permite realizar la impresión del Fly Banner a Doble Cara. La impresión se realiza con UV, con curado y secado a una cara, con tintas oficiales.

En esta página tienes más información.
Para determinadas banderas institucionales es suficiente con especificar en el proceso de compra las anotaciones de la bandera que deseas, siempre y cuando se trate del diseño de una bandera oficial a nivel supranacional (Ej. Unión Europea), nacional (Ej. España), autonómico (Ej. Castilla y León), municipal (Ej. Málaga).

Sin embargo, es preferible subir un archivo en la plantilla correspondiente al diseño que deseas imprimir para evitar problemas de variedades cromáticas o inclusión de escudos y otros símbolos.

Todos nuestros productos con diseño son personalizables. Puedes descargar la plantilla correspondiente a cada producto e introducir tu diseño en ella para personalizarlo sin ningún coste adicional.

Sin embargo, si no deseas personalizar tu diseño y simplemente quieres la tela en blanco, podrás hacerlo indicándolo en el proceso al finalizar la compra. Esto no supone una reducción sobre el precio final aplicado, es el mismo hayas decidido personalizar el diseño o no.

Establecemos una serie de procesos de producción y logística para asegurar que los estándares mínimos de calidad se cumplan en cada uno de los pedidos.

Asimismo, establecemos procesos de control y mejora para que se cumplan esos estándares y mantener la confianza de nuestros distribuidores.

Consulta la información acerca de la Política Interna de Gestión de Calidad de Ádivin.

Trabajamos con distintos tipos de tela, sin embargo, te recomendamos que trates con especial cuidado las telas y se laven solo si es estrictamente necesario, para evitar desgastes sobre las mismas.
  • Para lavar la tela de bandera se recomienda el lavado a mano o usar un programa de lavado corto y en frío para telas delicadas.
  • Para el planchado se recomienda poner una tela encima de la propia bandera para protegerla. Pasar la plancha a baja temperatura por encima de esa tela protectora cuidadosamente.
  • Otra opción es el uso de planchas de vapor. Esta opción es la más recomendable.

Para el resto de telas te recomendamos pasar un paño un poco húmedo para limpiar la tela solo en zonas específicas.

Las etiquetas son un complemento disponible para los productos de Ádivin que permiten dar un aspecto más personalizado a tus productos.

Disponemos de una serie de plantillas para personalizar con tu marca, página web, QR, o cualquier información relevante para tu negocio, ¡las opciones son múltiples! En esta página puedes consultar cómo puedes añadir etiquetas a tus productos.

Una vez dispongas de etiquetas en tu cuenta que hayan sido validadas por nuestro equipo, podrás añadirlas a los productos que así lo permitan. Por ejemplo, fly banners o banderas verticales con vainas y cintas.

La confección de la etiqueta en los productos es sencilla:

Imprimiremos la etiqueta y la confeccionaremos junto al producto, para que quede visible el diseño que has escogido en tu etiqueta siempre en la esquina inferior del mismo, adaptándonos a las características que tenga el producto en cuestión.

Preguntas sobre tu cuenta

No, we do not prepare quotations by telephone, email or in person. You can consult the prices of our products once you log in (or register as a distributor). The prices include the printing of the textile.
As an example, a complete Fly Banner Feather Pack will be purchased. The process is similar for the rest of the products. Choose the products your customer has ordered. Choose the accessories that you think are suitable. Select the model and indicate the number of units you want. Now select the different bases and accessories you want. Now you will be able to see your distributor price (excluding VAT) and the Recommended Retail Price for your customer. Important: Download the template so you can incorporate your design and attach it to your order. Add the selected product by clicking on: ‘Add to cart’ On the next page you will be able to: Add more products to the same order. Save the cart in PDF format to provide it to your customer. Start the purchase of the order. Once you have clicked on ‘Buy order’ the process will start in 5 steps:
The following options will be displayed: Shipping method: Ship to billing address (checked by default). The order will be sent to the address you entered when you created your account. Pick up at Ádivin. This is the option for you to pick up your order at our facilities or send your transport agency to pick it up (you will have to indicate whether it will be in person or through a transport agency). Send to another address. It will be sent to the address entered at that time. Please note that all shipments are always made in white label, with nothing to indicate that Ádivin is making the shipment. In this step, select the delivery date you want for your order. The proposed dates already take into account all the characteristics of your order and shipment.
You will then be able to upload the designs. Although you can finish the order without uploading the designs (you can upload them later) we recommend that you upload the designs in their templates in this step. Please note that: Supported formats are: PDF, AI, PSD, EPS, JPG and JPEG. You must send your designs correctly inserted in their corresponding template. In this step you have the following options: Add additional designs by clicking on: Add another file. Select designs that you have already used in the past. As long as: you have uploaded it to the portal before and the template used matches exactly with the current one. Please note: For some orders it may not be necessary to attach designs. For example, when the purchase is of materials such as loose bases and poles, accessories, transport cases, etc. or you are using an institutional flag design (regional, provincial, state,...). In these situations just skip this step and indicate your institutional design in design comments below.
You will be shown all the information about every detail of the order so that you can check that everything is correct.
By credit card, Bizum, bank transfer or Paypal. If you decide to make your payment by bank transfer, we provide you with the account number so that you can make a transfer or a deposit into your account. Remember to indicate the order number and to send us to info@adivin.com your proof of the transfer to speed up the order. Finally, select the payment method you want and click on finalise your purchase. Your order is now complete. Now you only have to check that the design of your last order is correct so that the order can proceed normally.
You can upload your designs at different times during the purchase:

  • In Step 2 of the order process.
  • From the main menu, under "My orders".
1. UPLOAD THE DESIGN IN STEP 2 OF THE ORDERING PROCESS. In this step please note that: Supported formats are: PDF, AI, PSD, EPS, JPG and JPEG. Upload the design corresponding to each selected product. Each design must be correctly inserted in its corresponding template. You must send your designs correctly in their corresponding template. In this step you have the following options: Add additional designs by clicking on: Add another file. Use designs already used in other occasions. As long as you have uploaded it to the portal before and the template used matches exactly with the current one. You can upload designs, but we advise you to do it one at a time. To add additional designs use the upload another design button. You can specify the number of units of each design and any remarks in the "description" field.

2. UPLOAD DESIGNS FROM THE MAIN MENU In the main menu of the Dealer Portal click on UPLOAD NEW DESIGN in the DESIGNS tab.

Next, select the invoice number of the order to which you want to upload a new design. Once you choose the order, a menu with the following options will be displayed: When you upload a design it will be checked for printability. Keep an eye on your email or order status in the MY ORDERS tab of the Dealer Portal, as if there are any problems a message will inform you of the reason.

Yes, you can upload different designs in the following cases: The order contains different products or different models and sizes of the same product. In these cases it is mandatory that you upload a design with its corresponding template for each product and each model. For example, the same order has:
  • 10 x Full packs of Fly Banner Feather size M
  • 5 x Full packs of Fly Banner Feather size S
  • 5 x 1x5 metre horizontal flags
In this case, it will be necessary to upload at least 3 designs in their respective templates. One for the 10 complete packs of Fly Banner Feather size M One for the 5 complete packs of Fly Banner Feather size M One for the horizontal flags of 1x5 metres. The order has several designs for the same product. You can choose several units of a product and assign different designs to them, benefiting from volume discounts.

For example, an order consists of: 10 x Full packs of Fly Banner Feather size M.

In this case, for example, you could upload: One design for 6 units and a different design for the remaining 4 units. IMPORTANT: To do this, first upload a design, before saving, select the number of units you want to print with that design. This way you can add more designs later.

The example is for Fly Banners but can be applied to flags, banners, marquees etc. For the following products it is possible to attach different designs: Golf Banner. The two walls can have the same design on the two outer sides (one side is printed on one side and the inner side has a design transfer of 80%) or the two outer sides can have a different design. In this case you will have to upload two designs, one for each external side. Banners. They can be printed with the same design on both sides or each side can have a different design.

Gazebos and their accessories. The gazebos and their accessories can be customised. The canopy (roof) can have different designs on each of its four sides or all four sides can be the same. Complements such as walls or counters, for example, can also have different designs on one side. For each design that you want to print a different design, you must upload a design inserted in its respective template. To speed up the manufacturing of the gazebo, it is recommended to upload a sketch of how the gazebo should look like.

Videos to help you resolve these errors can be found at this link.

When you want to print a design on our flags, Fly Banners, marquees, etc. it is necessary that the designs are made on our templates. The templates can be downloaded from various locations depending on whether the measurements are standard or customised: Templates with standard measurements (Fly Banners, Golf Banners, Gazebos, etc...) On the website: https://adivin.com/en/9-templates.html In the main menu of the Dealer Portal: On the product page: In the order details which you can access from the MY ORDERS tab: Templates with customised measurements (You have entered height and width when placing the order) In the order details in the MY ORDERS tab: Then click on the DETAILS button where you will see information about each of your orders. Once you have the right template: Follow the instructions to correctly incorporate your design into the template. You can see how to do it in the links of each product sheet: Upload it to your order. You can see how to do it in the following link: How can I upload a design to my order?
It is possible that the template in which the design has been incorporated does not correspond to the one that corresponds to the product you wish to print. Check the product and download the correct template for that product. To see where you can get the specific template you can consult: How to download the right template for each product It is also possible that some of the instructions for incorporating a design into a template have not been followed correctly. You can see the instructions for correct design on each product page within the dealer portal:
The image you have submitted in the design is ‘pixelated’. The images in the design do not have the necessary resolution to ensure that the print on the textile surface is sharp enough for a good finish. This is especially true for banners and flags with a large surface when they are made with .jpg files. For this reason we recommend using vector images (in .ai, .eps format). To solve this problem, increase the resolution of the image you want to include in the template design.
The characters that have been incorporated in the design remain as text and are not drawn as a ‘vector object’. This may cause them to be distorted, or the particular font used in the design may be missing and replaced by another font. To avoid this you can ‘create the outlines’, convert the text to curves. If you work with Adobe Illustrator you may find this guide useful: Convert text to curves In Photoshop you can, among other options, rasterise the text layer: Rasterise layers
This usually happens when the design has been edited with Adobe Illutrator. On this occasion the images that have been used to make the design have not been attached to the file you have uploaded. More specifically they have not been "embedded". Embed the images used in the design file. You may find this tutorial helpful: How to embed images in Adobe Illustrator?
Templates should not be resized. That is to say, once downloaded, we advise you not to change their dimensions in order to work with them. If you have modified the dimensions of the template, download the original template again and incorporate the design into it without altering its dimensions. It can also happen that the design incorporated into the template does not cover it completely up to the yellow lines that delimit it. To solve this problem, the design must be proportional to the yellow and red guides of the templates. To make the design correctly, we recommend that you review the instructions that you can find on the product page of each product on the distributor's website.
In this case the details of the incorrect design will be clarified in the email you have received, as well as in the order tracking status on the dealer portal "My last order". Please follow the instructions you have been given to resolve the incorrect design issue.
The data that can be modified are:
  • Name of Company
  • City
  • Zip/Postal Code
  • Country
  • Address
  • Telephone
If you are logged in you can modify this data by clicking on this link